We know it’s impossible to make everyone happy, regardless if you have a bad experience with our service or products we still want to leave you completely satisfied.
WE STRIVE TO PROVIDE THE HIGHEST LEVELS OF SERVICE TO OUR CUSTOMERS, BELOW IS AN OUTLINE OF INFORMATION FOR YOUR REFERENCE ON OUR SHIPPING & REFUND POLICIES.
SAME-DAY SHIPPING POLICY
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on www.ethoscarcare.com will then be processed (pending credit card approval) and shipped out from one of our distribution centers. Orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays.
Orders placed after 4 PM EST will begin processing the next business day. Orders placed on Friday after 4 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Ethos Car Care Customer Service will contact you.
All Mystery Boxes, sale, and discount items are excluded from this policy and are shipped out via first in, first out.
We currently do not process orders over the weekend and on holidays. Orders shipped via USPS or FedEx Home Delivery may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.
FREE SHIPPING POLICY
- Orders over $75 receive FREE GROUND shipping.
- Our Carrier choice.
- Free shipping offer exclude Hawaii and Alaska. (FREE SHIPPING applies to orders over $200)
Free Shipping on orders over $75 Terms & Conditions:
All shipments will be sent via ground and will be our carrier choice. This offer excludes all air shipments, priority mail shipments, international shipments, freight shipments and shipments outside the contiguous United States. Offer may not be combined with other promotions, volume discount accounts, or wholesale accounts.
International Shipping
International shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ethos Car Care is not responsible for these charges if they are applied and are your responsibility as the customer.
WARRANTY & LIMITATION OF LIABILITY
If there is a defect in an Ethos product, your exclusive remedy shall be product replacement or refund of the purchase price. Ethos Car Care MAKES NO OTHER WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
There are many factors beyond Ethos Car Cares' control that are uniquely within the user’s specific knowledge and control. User is solely responsible for evaluating the Ethos Car Care product and determining whether it is a suitable fit for their particular application. Ethos Car Care will not be liable for any indirect, special or consequential damage related to the use of this product. SDS, ADDITIONAL PRODUCT SAFETY AND HEALTH INFORMATION: www.ethoscarcare.com
RETURNS
All sales are final. If for some reason you are not completely satisfied please contact us immediately and we will help find a resolution.
ALL COATINGS are NOT eligible for returns. Due to the high value of the chemistry of these products and to ensure customers receive the freshest batches, we cannot restock any returns for coatings. ALL SALES ARE FINAL