SHIPPING & RETURNS (Updated August 2025)

We know it’s impossible to make everyone happy, but even if you have a less‑than‑perfect experience we still want to leave you completely satisfied.

WE STRIVE TO PROVIDE THE HIGHEST LEVEL OF SERVICE TO OUR CUSTOMERS; BELOW IS AN OUTLINE OF OUR SHIPPING, OPTIONAL SHIPPING‑PROTECTION, AND REFUND POLICIES.

SAME‑DAY SHIPPING POLICY

  • Orders placed Monday–Friday before 3 PM EST (excluding holidays) begin processing that day.

  • Orders placed after 4 PM EST, weekends, or holidays begin processing the next business day.

  • Mystery Boxes, sale, and discount items ship first‑in, first‑out and are excluded from same‑day processing.

  • USPS and FedEx Home Delivery may deliver on Saturdays at carrier discretion; other methods do not offer weekend delivery.

FREE SHIPPING POLICY

  • Contiguous U.S.: Free ground shipping on orders $75+ (carrier of our choice).

  • HI & AK: Free ground shipping on orders $200+.

  • Offer excludes air, priority‑mail, international, freight, and cannot be combined with other promotions, volume‑discount, or wholesale accounts.

ETHOSCARE™ SHIPPING PROTECTION (Optional Add‑On at Checkout)

For extra peace of mind, you can add EthosCare™ Shipping Protection during checkout for a low flat fee (displayed next to the opt‑in toggle). If selected, your order is insured against loss, damage, or theft while in transit.

Covered Event Definition Our Resolution
Lost in Transit No tracking movement for 7 consecutive days (domestic) or 14 days (international). Free reship or full refund.
Damaged on Arrival Product arrives broken, leaking, or unusable (photo proof required). Free replacement of affected item(s) or store credit/refund.
Stolen After Delivery Tracking shows "Delivered" but package is missing after reasonable search. One‑time courtesy reship or refund.

How to Purchase Tick the EthosCare™ Shipping Protection box in your cart or at checkout.
Claim Window Notify us within 7 days of the covered event by emailing support@ethoscarcare.com with order #, photos (if applicable), and a brief description. We respond within 1 business day and resolve most cases within 48 hours.

Exclusions

  • Orders that did not purchase EthosCare™ Shipping Protection at checkout.

  • Shipments addressed to freight forwarders or P.O. boxes.

  • Packages marked "Returned to Sender" due to incorrect address.

  • Damage resulting from improper product use after delivery.

The EthosCare fee is non‑refundable once the package ships.

INTERNATIONAL SHIPPING

International shipping charges are calculated and displayed at checkout. Your order may be subject to duties and taxes (including VAT) once it reaches your country. Ethos Car Care is not responsible for these charges; they are the customer’s responsibility.

WARRANTY & LIMITATION OF LIABILITY

If there is a defect in an Ethos product, your exclusive remedy is product replacement or refund of the purchase price. ETHOS CAR CARE MAKES NO OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Users are solely responsible for determining product suitability. Ethos Car Care is not liable for indirect, special, or consequential damages. SDS and additional safety info: www.ethoscarcare.com.

RETURNS

  • All sales are final. If you are not completely satisfied, contact us immediately and we will work toward a resolution.

  • Coatings: Due to their high‑value chemistry and to ensure every customer receives a fresh batch, all coatings are NOT eligible for return—ALL SALES ARE FINAL.

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Last updated: August 2, 2025