SHIPPING & RETURNS (Updated October 2026)

We know it’s impossible to make everyone happy, but even if you have a less‑than‑perfect experience we still want to leave you completely satisfied.

WE STRIVE TO PROVIDE THE HIGHEST LEVEL OF SERVICE TO OUR CUSTOMERS; BELOW IS AN OUTLINE OF OUR SHIPPING, OPTIONAL SHIPPING‑PROTECTION, AND RETURN POLICIES.

SAME‑DAY SHIPPING POLICY

  • Orders placed Monday–Friday before 3 PM ET (excluding holidays) begin processing that day.

  • Orders placed after 3 PM ET, on weekends, or on holidays begin processing the next business day.

  • Orders ship from our warehouse in Denver, CO.

  • Mystery Boxes, sale, and discount items ship first‑in, first‑out and are excluded from same‑day processing.

  • USPS and FedEx Home Delivery may deliver on Saturdays at carrier discretion; other methods do not offer weekend delivery.

FREE SHIPPING POLICY

  • Contiguous U.S.: Free ground shipping on orders $75+ (carrier of our choice); $6.95 flat rate below $75.

  • Wholesale: Free ground shipping on orders $200+.

  • HI & AK: Free shipping is excluded.

  • Offer excludes air, priority‑mail, international, freight, and cannot be combined with other promotions, volume‑discount, or wholesale accounts.

ETHOSCARE™ SHIPPING PROTECTION (Optional Add‑On)

For extra peace of mind, you can add EthosCare™ Shipping Protection in your cart or at checkout for a low flat fee (shown next to the option). If selected, your order is insured against loss, damage, or theft while in transit, and you get a free return label for eligible returns (unopened items within 30 days of delivery).

Covered Event Definition Our Resolution
Lost in Transit No tracking movement for 7 consecutive days (domestic) or 14 days (international). Free reship or full refund.
Damaged on Arrival Product arrives broken, leaking, or unusable (photo proof required). Free replacement of affected item(s) or store credit/refund.
Stolen After Delivery Tracking shows "Delivered" but package is missing after reasonable search. One‑time courtesy reship or refund.
Return Shipping Eligible return of unopened items within 30 days of delivery. Free return label.

How to Purchase: Tick the EthosCare™ Shipping Protection box in your cart or at checkout.
Claim Window: Notify us within 7 days of the covered event by emailing [email protected] with order #, photos (if applicable), and a brief description. We respond within 1 business day and resolve most cases within 48 hours.

Exclusions

  • Orders that did not purchase EthosCare™ Shipping Protection.

  • Shipments addressed to freight forwarders or P.O. boxes.

  • Packages marked "Returned to Sender" due to incorrect address.

  • Damage resulting from improper product use after delivery.

The EthosCare fee is non‑refundable once the package ships.

INTERNATIONAL SHIPPING

International shipping charges are calculated and displayed at checkout. Your order may be subject to duties and taxes (including VAT) once it reaches your country. Ethos Car Care is not responsible for these charges; they are the customer’s responsibility.

RETURNS

  • 30-day returns on unopened products. Any unopened, unused product in its original packaging can be returned within 30 days of delivery for a full refund of the product price.
  • Opened products can't be returned.
  • Damaged, leaking or defective? Email [email protected] within 30 days of delivery with your order number and a photo. We'll replace it or refund it at no cost to you.
  • Return shipping is paid by the customer. Orders that included EthosCare™ Shipping Protection get a free return label.
  • Original shipping charges and the Shipping Protection fee are not refundable.

HOW TO START A RETURN

  1. Email [email protected] with your order number and the items you want to return.
  2. We reply with return instructions and the return address (and a free label if your order had Shipping Protection).
  3. Once your return arrives and is checked, we refund your original payment method.

WARRANTY & LIMITATION OF LIABILITY

If there is a defect in an Ethos product, your exclusive remedy is product replacement or refund of the purchase price. ETHOS CAR CARE MAKES NO OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Users are solely responsible for determining product suitability. Ethos Car Care is not liable for indirect, special, or consequential damages. SDS and additional safety info: www.ethoscarcare.com.

CONTACT

Ethos Car Care
2220a Stonebridge Rd, West Bend, WI 53095, USA
Phone: +1 262-864-6776
Email: [email protected]

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Last updated: October 22, 2026