We know it’s impossible to make everyone happy, regardless if you have a bad experience with our service or products we still want to leave you completely satisfied.
WE STRIVE TO PROVIDE THE HIGHEST LEVELS OF SERVICE TO OUR CUSTOMERS, BELOW IS AN OUTLINE OF INFORMATION FOR YOUR REFERENCE ON OUR SHIPPING & REFUND POLICIES.
SAME-DAY SHIPPING POLICY
We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on www.ethoscarcare.com will then be processed (pending credit card approval) and shipped out from our Southern California distribution center.Orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays.
Orders placed after 4 PM EST will begin processing the next business day. Orders placed on Friday after 4 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Ethos Car Care Customer Service will contact you. All Mystery Boxes, sale, and discount items are excluded from this policy and are shipped out via first in, first out.
We currently do not process orders over the weekend and on holidays. Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.
WARRANTY & LIMITATION OF LIABILITY
If there is a defect in a Ethos Handcrafted Car Care product, your exclusive remedy shall be product replacement or refund of the purchase price. Ethos Car Care MAKES NO OTHER WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
There are many factors beyond Ethos Car Care control that are uniquely within the user’s specific knowledge and control. User is solely responsible for evaluating the Ethos Car Care product and determining whether it is a suitable fit for their particular application. Ethos Car Care will not be liable for any indirect, special or consequential damage related to the use of this product. SDS, ADDITIONAL PRODUCT SAFETY AND HEALTH INFORMATION: www.ethoscarcare.com
We are able to accept returns on orders no older than 30 days from the date of purchase. To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded, unfortunately sale and/or clearance items cannot be refunded.
EXCHANGES (WHEN APPLICABLE)
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 2332 la mirada drive, suite 400 Vista, CA 92081.
Ethos Car Care reserves the right to change, amend or redact any portion of these policies at any time for any reason.
RETURNS & EXCHANGES
We accept unopened and unused product returns within 30 days of purchase. Please attach any relevant information such as your order invoice or email conversations to help process your return as fast as possible. I don’t charge a restocking fee, but I do not pay for shipping for you to make a return, nor do we refund your shipping charge on the original purchase.